Stephen Whitworth (Co-Founder & CEO @ incident.io) joins us to discuss strategically differentiating your product based on responsiveness / customer support and the shift from founder-led sales to repeatable / scaleable GTM. You’ll learn how they landed major logo companies like Netflix, Airbnb & Etsy and how you can apply that to your early enterprise customers. Plus the story behind their co-founder team transition from part-time to full-time, a product-market-fit “cheat code” that helped them decide on incident.io, how they generated 750 demo requests on launch, key qualities when hiring your first AEs to help scale yourself out of sales activities, and Stephen’s perspectives on the art vs. science of product building.
Stephen Whitworth (Co-Founder & CEO @ incident.io) joins us to discuss strategically differentiating your product based on responsiveness / customer support and the shift from founder-led sales to repeatable / scaleable GTM. You’ll learn how they landed major logo companies like Netflix, Airbnb & Etsy and how you can apply that to your early enterprise customers. Plus the story behind their co-founder team transition from part-time to full-time, a product-market-fit “cheat code” that helped them decide on incident.io, how they generated 750 demo requests on launch, key qualities when hiring your first AEs to help scale yourself out of sales activities, and Stephen’s perspectives on the art vs. science of product building.
Stephen is the co-founder and CEO of incident.io, where they're building incident management tooling that's so good, people will break things on purpose. A software engineer by training, he previously led engineering teams at Monzo, and co-founded Ravelin, a fraud detection startup.
Incident.io provides a platform to help you better respond to and learn from incidents. Helping you seamlessly orchestrate incident response from start to finish.
ELC Annual is the premier event for engineering leaders. This is our biggest event of the year: 1,000+ CTOs, VPs & Directors in San Francisco @ ELC Annual 2025 for two days of leadership breakthroughs, tactical peer learning & curated connections!
Patrick Gallagher - Producer & Co-Host
Jerry Li - Co-Host
Noah Olberding - Associate Producer, Audio & Video Editor https://www.linkedin.com/in/noah-olberding/
Dan Overheim - Audio Engineer, Dan’s also an avid 3D printer - https://www.bnd3d.com/
Ellie Coggins Angus - Copywriter, Check out her other work at https://elliecoggins.com/about/